Account & Data Deletion
Last updated: May 9, 2026
Overview
Nexo Player allows you to delete your account and associated data at any time. This page explains what data is affected, how to request deletion, and what happens afterward.
Note: Account creation is optional in Nexo Player. If you never signed in with Clerk, there is no account to delete — all your data is stored locally on your device and can be removed by uninstalling the app or clearing app data.
How to Delete Your Account
Option 1: In-App
- Open Nexo Player
- Go to Settings
- Tap Account
- Tap Delete Account
- Confirm the deletion
Option 2: Email Request
If you cannot access the app, send an email to hi@chandrakantabehera.dev with the subject line "Account Deletion Request — Nexo Player" and include the email address associated with your account. We will process your request within 7 business days.
What Gets Deleted
When you delete your account, the following data is permanently removed:
| Data | Location | Action |
|---|---|---|
| Clerk account (email, name, profile) | Clerk servers | Permanently deleted |
| Authentication tokens | Device (Android Keystore) | Cleared |
| App preferences & settings | Device (SharedPreferences) | Cleared on request |
What Remains on Your Device
The following data is stored only on your device and is not affected by account deletion (since it is not tied to your account):
- Media files, generated audiobooks, and TTS audio
- Encrypted vault contents
- Downloaded voice models
- Playback history and Room database
To remove this data, uninstall the app or go to Android Settings → Apps → Nexo Player → Clear Data.
What May Be Retained
Certain data may be retained for legal or operational reasons:
- Purchase records: Google Play and RevenueCat retain purchase/subscription history for billing compliance. This data is managed by Google and RevenueCat, not by us.
- Anonymized analytics: Previously collected Firebase Analytics data is aggregated and cannot be tied to individual users after account deletion.
- Crash reports: Firebase Crashlytics logs are anonymized and retained for app stability analysis.
Timeline
- In-app deletion: Immediate
- Email request: Within 7 business days
- Third-party propagation: Clerk processes deletion per their data retention policy (typically within 30 days)
Contact
If you have questions about data deletion or need assistance, contact us at:
Email: hi@chandrakantabehera.dev
Developer: Chandrakanta Behera